Return Policy

At Fudbank Marketplace, we strive to provide our customers with the freshest and highest-quality food products. However, we understand that issues may arise sometimes. Our return policy is designed to ensure customer satisfaction.

Eligibility for Returns

To be eligible for a return, the following conditions must be met:

1. Products must be returned within 1-2 days of delivery.
2. Products must be in their original packaging and unopened.
3. Products must be accompanied by a receipt or proof of purchase.
4. Products must be returned to the store or warehouse in the same condition as received.

Reasons for Returns

Returns will be accepted for the following reasons:

1. Damaged or spoiled products
2. Incorrect or incomplete orders
3. Products past expiration date
4. Products that do not match description

Return Procedure

To initiate a return:

1. Contact our customer service team via +2347049604330 on WhatsApp chat or via a direct call within [8 am – 6 pm].
2. Provide the order number, reason for return, and photos of damaged products (if applicable).
3. Follow instructions provided by the customer service team.

Refund Policy

Refunds will be processed as follows:

1. Full refund for damaged or spoiled products.
2. Partial refund for incomplete orders.
3. Store credit or exchange for products past the expiration date.
4. Refunds will be processed within [time frame, e.g., 5-7 business days].

Exceptions

The following products are non-returnable:

1. Perishable items (e.g., meat, dairy, produce).
2. Custom or special orders.
3. Products with opened packaging.

Customer Responsibility

Customers are responsible for:

1. Checking products for damage or spoilage upon delivery.
2. Storing products properly to maintain quality.
3. Following the return procedure.

Changes to Return Policy

Fudbank Marketplace reserves the right to modify this return policy at any time.

Contact Us

For questions or concerns, please contact our customer service team:

+2347049604330
support@fudbank.com.ng

Revision Date: 01/sep/2024